Open Source Sip: [OpenSIPStack] IVR handling on transfer ...

16 Replies Last post: Aug 16, 2007 3:29 AM by Guest 1 2 Previous Next

Guest

Aug 13, 2007 11:47 PM

[OpenSIPStack] IVR handling on transfer call rejection

Good day,

Hi, I was playing around with the IVRHandler lately and getting to know
how it works. Just got a problem when transferring a call to B
destination. If the B rejects the call, I can't notify A that the call is
dropped. I wanted to play also a specific speil to A to notify it. I tried
getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
with no success. Is there any other way around to do that?

Regards,
Julian F. Tasis, III

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Guest

1. Aug 14, 2007 1:08 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Julian,

How did you route the call to the IVRHandle first greeting?

"Julian F. Tasis, III" wrote:
Good day,

Hi, I was playing around with the IVRHandler lately and getting to know
how it works. Just got a problem when transferring a call to B
destination. If the B rejects the call, I can't notify A that the call is
dropped. I wanted to play also a specific speil to A to notify it. I tried
getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
with no success. Is there any other way around to do that?

Regards,
Julian F. Tasis, III

Be a better Globetrotter. Get better travel answers from someone who knows.
Yahoo! Answers - Check it out.

Guest

2. Aug 14, 2007 1:40 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Hi Andre,

Sorry if I can't reply under your message my mail server does not allow me
to send message aside from my office gateway.

On IVRHandle you will be asked to put your security code, that is the
password of the caller and is registered on local domain accounts.

Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jftasis@ideawurx.com.ph
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"

Guest

3. Aug 14, 2007 2:28 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Julian,

Sorry to disturb you but are there any settings you made on OSBC admin to activate this IVR. Or is did you create a VXML file?

"Julian F. Tasis, III" wrote:
Hi Andre,

Sorry if I can't reply under your message my mail server does not allow me
to send message aside from my office gateway.

On IVRHandle you will be asked to put your security code, that is the
password of the caller and is registered on local domain accounts.

Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jftasis@ideawurx.com.ph
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"

Luggage? GPS? Comic books?
Check out fitting gifts for grads at Yahoo! Search.

Guest

4. Aug 14, 2007 2:55 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Hello Andre,

You can access the IVR of OpenSBC by calling the number specified in the
Media Server in HTTP Admin configuration (default number is 5000). The
default behavior of the IVR in OpenSBC is that it will ask you to enter
a pin/password where it would be validated using the Local Domain
Accounts (HTTP Admin). After this it would ask for a destination number
which would be based on your OpenSBC Routes (HTTP Admin).

regards,

Andre Silo wrote:

Luggage? GPS? Comic books?
Check out fitting gifts for grads at Yahoo! Search.

Guest

5. Aug 14, 2007 3:48 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Ryan,

I could do this in the routes table:

sip1800123456* sip:5000@192.168.0.1

So that when an inbound call comes in it routes to the Media Server.

Ryan Colobong wrote:
Hello Andre,

You can access the IVR of OpenSBC by calling the number specified in the
Media Server in HTTP Admin configuration (default number is 5000). The
default behavior of the IVR in OpenSBC is that it will ask you to enter
a pin/password where it would be validated using the Local Domain
Accounts (HTTP Admin). After this it would ask for a destination number
which would be based on your OpenSBC Routes (HTTP Admin).

regards,

Andre Silo wrote:

Luggage? GPS? Comic books?
Check out fitting gifts for grads at Yahoo! Search.

Boardwalk for $500? In 2007? Ha!
Play Monopoly Here and Now (it's updated for today's economy) at Yahoo! Games.

Guest

6. Aug 14, 2007 11:29 PM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Regards,
Julian F. Tasis, III

Guest

7. Aug 15, 2007 9:19 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: OpenSIPStack IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Regards,
Julian F. Tasis, III

Guest

8. Aug 15, 2007 9:23 PM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Just use the Windows recorder found on Accessories

"Julian F. Tasis, III" wrote: Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: OpenSIPStack IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Regards,
Julian F. Tasis, III

Be a better Heartthrob. Get better relationship answers from someone who knows.
Yahoo! Answers - Check it out.

Guest

9. Aug 15, 2007 9:44 PM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Julian,

Have you tried calling from a remote phone connecting to OSBC? I tested it but after two rings on the local account the line just got disconnected. Is there a parameter that extends the number of rings before it gets rejected?

"Julian F. Tasis, III" wrote:
Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: OpenSIPStack IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Regards,
Julian F. Tasis, III

Pinpoint customers who are looking for what you sell.

Guest

10. Aug 15, 2007 10:55 PM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Julian,

Format should be 8khz 16-bit mono.

Andre Silo wrote:

Julian F. Tasis, III wrote:

Regards,
Julian F. Tasis, III

Be a better Heartthrob. Get better relationship answers from someone who knows.
Yahoo! Answers - Check it out.

Guest

11. Aug 15, 2007 10:58 PM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Andre,

Tons of information can be found in the logs. Have you even tried
looking at it? What do you see?

Andre Silo wrote:

Julian F. Tasis, III wrote:

Regards,
Julian F. Tasis, III

Pinpoint customers who are looking for what you sell.

Guest

12. Aug 16, 2007 12:04 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Hi Andre,

I did not experienced a call being dropped after 2 rings. The log file
will tell you what went wrong on that particular call.

By the way I tried to record my voice using the the sound recorder in
windows, but still can't hear it. I'll try to record again and test it.

Andre,

Tons of information can be found in the logs. Have you even tried
looking at it? What do you see?

Andre Silo wrote:

Julian,

Have you tried calling from a remote phone connecting to OSBC? I
tested it but after two rings on the local account the line just got
disconnected. Is there a parameter that extends the number of rings
before it gets rejected?

"Julian F. Tasis, III" wrote:
Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I
tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: OpenSIPStack IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Good day,

Hi, I was playing around with the IVRHandler lately and getting to know
how it works. Just got a problem when transferring a call to B
destination. If the B rejects the call, I can't notify A that the call
is
dropped. I wanted to play also a specific speil to A to notify it. I
tried
getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
with no success. Is there any other way around to do that?

Regards,
Julian F. Tasis, III

Pinpoint customers who are looking for what you sell.

Regards,
Julian F. Tasis, III
Product Planning and Development

Ideawurx Inc.
7th Floor, V.A. Rufino Bldg.,
6784 Ayala Ave.
Makati City, Philippines 1226

Tel: +(632) 8111530
Fax: +(632) 8189767

jftasis@ideawurx.com.ph
http://www.ideawurx.com.ph

Ideawurx is a telecommunications solutions provider that develops and
markets a range of customized computer telephony integration ( CTI )
solutions.

"Our IDEAS will WORK for YOU!"

Guest

13. Aug 16, 2007 2:17 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Tha wave format must be:

File Type: 8000Hz, 16-bit, Mono
File Format: Windows PCM

"Julian F. Tasis, III" wrote:
Hi Andre,

I did not experienced a call being dropped after 2 rings. The log file
will tell you what went wrong on that particular call.

By the way I tried to record my voice using the the sound recorder in
windows, but still can't hear it. I'll try to record again and test it.

Andre,

Tons of information can be found in the logs. Have you even tried
looking at it? What do you see?

Andre Silo wrote:

Julian,

Have you tried calling from a remote phone connecting to OSBC? I
tested it but after two rings on the local account the line just got
disconnected. Is there a parameter that extends the number of rings
before it gets rejected?

"Julian F. Tasis, III" wrote:
Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I
tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: OpenSIPStack IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Good day,

Hi, I was playing around with the IVRHandler lately and getting to know
how it works. Just got a problem when transferring a call to B
destination. If the B rejects the call, I can't notify A that the call
is
dropped. I wanted to play also a specific speil to A to notify it. I
tried
getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
with no success. Is there any other way around to do that?

Regards,
Julian F. Tasis, III

Pinpoint customers who are looking for what you sell.

Building a website is a piece of cake.
Yahoo! Small Business gives you all the tools to get online.

Guest

14. Aug 16, 2007 2:17 AM

in response to: Guest

Re: [OpenSIPStack] IVR handling on transfer call rejection

Tha wave format must be:

File Type: 8000Hz, 16-bit, Mono
File Format: Windows PCM

Andre,

Tons of information can be found in the logs. Have you even tried
looking at it? What do you see?

Andre Silo wrote:

Julian,

Have you tried calling from a remote phone connecting to OSBC? I
tested it but after two rings on the local account the line just got
disconnected. Is there a parameter that extends the number of rings
before it gets rejected?

"Julian F. Tasis, III" wrote:
Hi,

Thanks for the reply. I transfer the call back to the IVR when it is
rejected and just added some internal header and it worked.

By the way I modify the IVRTransferCall a little bit so that when the
media server is routing the call to B's destination, B will see the
profile of the caller and not the media server.

May I know how did you record all the wav files OpenSBC is using? I
tried
recording my own wav files but I can't hear my recordings hehe.

Regards,
Julian F. Tasis, III

Re: OpenSIPStack IVR handling on transfer call rejection
From: - 2007-08-15 03:30
There is more work to be done before you will be able to do this. Ryan
is working on improvements to the API to allow the transfered
connection to reconnect to the IVR once the outbound call is
disconnected. Watch the updates.

Julian F. Tasis, III wrote:

Good day,

Hi, I was playing around with the IVRHandler lately and getting to know
how it works. Just got a problem when transferring a call to B
destination. If the B rejects the call, I can't notify A that the call
is
dropped. I wanted to play also a specific speil to A to notify it. I
tried
getting leg1 and leg2 b2buaconnection and tried to used ivrplayfile but
with no success. Is there any other way around to do that?

Regards,
Julian F. Tasis, III

Pinpoint customers who are looking for what you sell.

Building a website is a piece of cake.
Yahoo! Small Business gives you all the tools to get online.

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Aug 13, 2007 11:47 PM

[OpenSIPStack] IVR handling on transfer call rejection

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